Company

One of our startup customers requested Develonica to build a new business intelligence system for hotels.

Challenge

Hotel managers need control over equipment, room costs, and marketing. Managers of small and medium-sized hotel chains need to meet KPIs such as net RevPAR (revenue per available room) and GOPPAR (gross operating profit per available room). They spend a lot of time and effort collecting, verifying, and analyzing data on revenue, maintenance costs, and occupancy. Moreover, such data are often stored in separate systems employed by various teams. 

Solution

A dedicated team has developed a hotel BI system with the following features:

  • A set of dashboards provides a comprehensive overview of hotel operations for the revenue manager.
  • The dashboards automatically collect data from all the separate systems in the hotel. 
  • Revenue managers can use the data to improve performance, revenue and profit for each room as well as for auxiliary services.
  • The data is available to hotel owners and the COO to steer their policies.
  • The information can also be used for launching promotions, managing room rates on the corporate website, and other marketing purposes.

Result

The BI solution was a significant success. A year after its release, a prominent supplier of global distribution systems for hotels purchased the system to add it to its product line.

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